Frequently Asked Questions

Everything you need to know about our Japanese cutlery and services.

Where are Chubo knives manufactured?

All our knives are handcrafted in Japan by skilled artisans and master blacksmiths using traditional techniques passed down through generations.

How long does international shipping take?

We ship worldwide via DHL and FedEx. Most orders are processed within 24 hours and typically arrive within 3-5 business days depending on your location.

What is your return policy for unused knives?

We accept returns on unused items in their original packaging within 30 days of purchase. Please note that used or sharpened knives cannot be returned.

Do you offer professional sharpening services?

Yes, we offer professional whetstone sharpening services for all Japanese knives. You can mail your knives to our service center for a factory-standard edge.

How should I care for my high-carbon steel knife?

High-carbon knives should be washed by hand and dried immediately after use. To prevent rust, we recommend applying a thin layer of food-grade mineral oil or Tsubaki oil.

Are your products covered by a warranty?

All Chubo products are guaranteed against manufacturing defects. If you experience an issue related to the craftsmanship of the blade, please contact our support team.